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Tour FAQ

How much does the e-Bridge Cost?

What is the difference between First Purchase and Basic Top Up?

How many tokens does my business need?

How is my website hosted?

Is there a sign up or set-up fee?

Does e-Novate store my transaction history?

Who collects the transaction payments?

How is e-Bridge charged?

What is the expiration period of the top-up credit?

How is the mark up procedure being done?

What payment gateways are currently accepted?

How does e-Bridge work with existing channel managements systems?

Can contract rates be published from the supplier to the agent and be auto-stored in the e-XO?

Do I get my credit back if the booking is cancelled?

Where do I purchase additional transaction credit packs?

What does my templates look like?

What if my question is not answered here?

I don't a reservation system, can you help me?

Where do I find help for OTA Tour Management?

  • How much does the e-Bridge cost?

    ANSWER: The e-Bridge charges are by fixed by region. The minimum commitment is based upon the number of passengers. A transaction is defined as a passenger per day of booking. Example a 3 passenger 3 day trip booking would use 9 transaction credits.

    Country
       


  • What is the difference between First Purchase and Basic Top Up?

    ANSWER: In most cases the First Purchase and the Basic Top Up the same price. Unused credits are automatically extended to be the expiry of the newest purchase, so in the case of small hotels, this package provides a way to extend the expiry of any unused credits, or provide the ability to topup for peak periods..

  • How many tokens does my business need?

    ANSWER: One only token is required per business.

  • How is my website hosted?

    ANSWER: e-Novate will host the website, in the form https://mnl.e-bridgedirect.com/tourweb/?id=<mnltour> Or, if you have a website already, then e-Novate will provide a link to the booking engine which can be loaded onto your existing webpage. If you have a domain - www.mytour.com, this can be redirected to use the default e-bridge website e-Novate will not cover the costs of registering your private website domain name.

  • Is there a sign up or set-up fee?

    ANSWER: There are no sign up or set-up fees for Travel Agents, Suppliers or Operators. There are no annual fees for connection and no loading or unloading fees.

  • Does e-Novate store my transaction history?

    ANSWER: e-Novate does NOT store any transaction history of its clients for security measures. This ensures that your private customer data is only visible to you and nobody else.
    e-Novate does however store the booking reference number to allocate used transaction credits.

  • Who collects the transaction payments?

    ANSWER: The payments are collected directly by either the travel agents or the suppliers (based on their agreements). e-Novate does not collect any transaction payments from the traveler/buyer, so there is no delay in waiting for Online Booking Engine suppliers to transfer payment.

  • How is e-Bridge charged?

    ANSWER: e-Bridge uses a simple pre-paid transaction fee model, just like pre-paid mobile phones. Charges start at USD $1 per dollar per day. So for small operators, this means you can get a full website, inventory management system and online booking engine for $100 per year.

  • What is the expiration period of the top-up credit?

    ANSWER: 12 months from the time of purchase.

  • How is the mark up procedure being done?

    ANSWER: The mark up really depends on the Travel Agency. The invoice generated from the e-XO engine can be edited to put a mark-up prior to sending out to the customer.

  • What payment gateways are currently accepted?

    ANSWER: We currently have PayPal built into our booking engine and it can be linked into the e-XO and a Singapore payment gateway. We are more than happy to integrate additional gateways. Kindly nominate to us your preferred gateways.

  • How does e-Bridge work with existing channel managements systems?

    ANSWER: e-Bridge works side by side, reducing the manual work not covered by the channel management systems, without impacting them. e-Bridge will reduce the manual work of having to phone, fax or emailing travel agencies. e-Bridge does not impact channel management work with OTAs.


  • Can contract rates be published from the supplier to the agent and be auto-stored in the e-XO?

    ANSWER: Suppliers can distribute any contract they wish with the availability search results. However, in order for agents to auto-apply mark ups to these contracts, the rates must be configured manually by the agents

  • Do I get my credit back if the booking is cancelled?

    ANSWER: The booking fee for an e-Bridge transaction is at an extremely low rate. If the a booking is made and cancelled via the e-Bridge the credit will be returned. Bookings made via the e-Bridge and cancelled externally will be charged a minimum charge of 1 credit. Like a pre-paid mobile phone initial flag fall, you are charged for the booking action and this is non-refundable.
    Unforeseen circumstances can be raised and these will be evaluated on a case-by-case basis.

  • Where do I purchase additional transaction credit packs?

    ANSWER: Kindly sign-in with your credentials at www.e-bridgedirect.com to purchase transaction credit packs.

  • What does my templates look like?

    ANSWER: The design structure is common across most pages of the site using common headers, navigation, footers and the booking engine on the left part of the content section.The generic images in the splash, and headers are replaced by your hotel logos and images at configuration. Click here or the screen shot for a live demo.
    Tour Live Demo

  • What if my question is not answered here?

    ANSWER: Please contact e-Novate at sales@e-novate.asia for any other questions

  • I don't a reservation system, can you help me?

    ANSWER: e-Novate has created a free reservations managment software that is e-Bridge ready. OTA Tour Management can be downloaded free from Sourceforge.

  • Where do I find help for OTA Tour Management?

    ANSWER: OTA Tour Management is an opensource project and can accept user contributions. There are Sourceforge OTA Tour discussion boards and e-Novate has created a Youtube channel with practical how to videos to help you.

    Help includes: Click our Youtube channel for more help videos.