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Hotel FAQ

For those properties that have a website and a booking engine, what is e-Bridge Value Added Proposition?

How much does the e-Bridge Cost?

What is the difference between First Purchase and Basic Top Up?

How many tokens does my business need?

How is my website hosted?

Is there a sign up or set-up fee?

Does e-Novate store my transaction history?

Who collects the transaction payments?

Does e-bridge offer an Option/TTL date?

What is the expiration period of the top-up credit?

How is the mark up procedure being done?

What payment gateways are currently accepted?

How does e-Bridge work with existing channel managements systems?

Can contract rates be published from the supplier to the agent and be auto-stored in the e-XO?

Do I get my credit back if the booking is cancelled?

Where do I purchase additional transaction credit packs?

What does my templates look like?

What if my question is not answered here?

Where do I find help for OTA Hotel Management?

  • For those properties that have a website and a booking engine, what is e-Bridge Value Added Proposition?

    ANSWER: The agents who current book with these properties do so by phone/fax/email or by booking these properties through online booking tools (OBT) which typically takes 20 minutes or more. This is because most OBTs do not offer real time inventory checklist and therefore, the inventory has to be manually updated. e-Bridge will simplify this process by having the actual inventory (via property's inventory management system) of the property connected with the e-XO engine in REAL-TIME. This will make the transaction time shorter and thus Travel Agents will have their enquiry results almost immediately without going through the lengthy process.
    ANSWER: Properties' perspective
    e-Bridge will provide these properties more exposure in the online world. Chances are, a consumer will go online without any hotel in mind, and their only purpose is to look for a hotel based on their particular requirements. Using the e-XO engine through a Travel Agency will boost these properties' exposure by having their properties accessible online.

  • How much does the e-Bridge cost?

    ANSWER: The e-Bridge charges are by fixed by type of hotel or guest house, region and equalised international rating. The minimum commitment is based upon the number of rooms. A transaction is defined as a room night booking. Example a 3 room night booking would use 3 transaction credits.

    Country Hotel Type No. of Rooms
              


    Note: Tier is based on average pricing for all rooms over the year
    • Guest House/Hostel - average USD < 40 per night
    • Tier 1 - average USD 40 - 75 per night
    • Tier 2 - average USD > 75 - 125 per night
    • Tier 3 - average USD > 125 - 200 per night
    Free Website is a free white label website using 1 of provided templates and customer selected themes. Excludes domain registration.
    Online booking is the e-Bridge online booking engine
    OTA Hotel Rpts + Adv Feat is the additional modules enhancing the free OTA Hotel Management software for reporting and other advance features and includes email support via support@e-novate.asia.
    OTA Hotel Agoda is the OTA Hotel Management module that allows rates, allocations and bookings to be automatically synchronised with the Agoda online travel hotel site.


  • What is the difference between First Purchase and Basic Top Up?

    ANSWER: In most cases the First Purchase and the Basic Top Up the same price. Unused credits are automatically extended to be the expiry of the newest purchase, so in the case of small hotels, this package provides a way to extend the expiry of any unused credits, or provide the ability to topup for peak periods..

  • How many tokens does my business need?

    ANSWER: One only token is required per business.

  • How is my website hosted?

    ANSWER: e-Novate will host the website, in the form https://mnl.e-bridgedirect.com/hotelweb/?id=<yourhotel> Or, if you have a website already, then e-Novate will provide a link to the booking engine which can be loaded onto your existing webpage. If you have a domain - www.myhotel.com, this can be redirected to use the default e-bridge website e-Novate will not cover the costs of registering your private website domain name.

  • Is there a sign up or set-up fee?

    ANSWER: There are no sign up or set-up fees for Hotels, Guest Houses, Travel Agents, Suppliers or Operators.

  • Does e-Novate store my transaction history?

    ANSWER: e-Novate does NOT store any transaction history of its clients for security measures. This ensures that your private customer data is only visible to you and nobody else.
    e-Novate does however store the booking reference number to allocate used transaction credits.

  • Who collects the transaction payments?

    ANSWER: The payments are collected directly by either the travel agents or the suppliers (based on their agreements). e-Novate does not collect any transaction payments from the traveler/buyer.

  • Does e-bridge offer an Option/TTL date?

    ANSWER: The Option date or Time to live before the booking is auto cancelled depends on the hotel accepting the booking. Where payment is required at time of booking this does not apply. The e-Bridge transmits the messages directly between the Hotel and the agent, the e-Bridge does not copy or hold the bookings or inventory. If the Hotel's Property Management System supports TTL and buyers purchase order system records the TTL date, then the e-Bridge can pass it.

  • What is the expiration period of the top-up credit?

    ANSWER: 12 months from the time of purchase.

  • How is the mark up procedure being done?

    ANSWER: The mark up really depends on the Travel Agency. The invoice generated from the e-XO engine can be edited to put a mark-up prior to sending out to the customer.

  • What payment gateways are currently accepted?

    ANSWER: We currently have PayPal, AsiaPay, Authorize.Net built into our booking engine and it can be linked into the e-XO and a Singapore payment gateway. We are more than happy to integrate additional gateways. Kindly nominate to us your preferred gateways.

  • How does e-Bridge work with existing channel managements systems?

    ANSWER: e-Bridge works side by side, reducing the manual work not covered by the channel management systems, without impacting them. e-Bridge will reduce the manual work of having to phone, fax or emailing travel agencies. e-Bridge does not impact channel management work with OTAs.
    Our Opensource project OTA Hotel Management now supports a direct connect for Agoda to sync rates, bookings and perform close out operations.


  • Can contract rates be published from the supplier to the agent and be auto-stored in the e-XO?

    ANSWER: Suppliers can distribute any contract they wish with the availability search results. However, in order for agents to auto-apply mark ups to these contracts, the rates must be configured manually by the agents

  • Do I get my credit back if the booking is cancelled?

    ANSWER: The booking fee for an e-Bridge transaction is at an extremely low rate. Bookings made and cancelled via the e-Bridge are reversed automatically and are free. Bookings made via the e-Bridge but cancelled manually are subject to a 1 credit charge minimum. Like a pre-paid mobile phone initial flag fall, you are charged for the booking action and this is non-refundable.
    Unforeseen circumstances can be raised and these will be evaluated on a case-by-case basis.

  • Where do I purchase additional transaction credit packs?

    ANSWER: Kindly sign-in with your credentials at www.e-bridgedirect.com to purchase transaction credit packs .

  • What does my templates look like?

    ANSWER: The design structure is common across most pages of the site using common headers, navigation, footers and the booking engine on the left part of the content section.The generic images in the splash, and headers are replaced by your hotel logos and images at configuration. Click here or the screen shot for a live demo.
    Hotel Live Demo

  • What if my question is not answered here?

    ANSWER: Please contact e-Novate at sales@e-novate.asia for any other questions

  • Where do I find help for OTA Hotel Management?

    ANSWER: OTA Hotel Management is an opensource project and can accept user contributions. There are Sourceforge OTA Hotel discussion boards and e-Novate has created a Youtube channel with practical how to videos to help you.

    Help includes: Click our Youtube channel for more help videos.